Refund Policy

Borderlands Market

Effective date: November 2025
Contact: borderlandsmarkettucson@gmail.com

1) Scope

This policy applies to all vendor booth purchases, add-ons (e.g., corner spots, power), and any tickets or RSVPs processed through our website or approved links.

2) General Policy (Vendors)

All sales are final. Once a booth or add-on is purchased, it is non-refundable.
No rollovers or credits unless explicitly offered by Borderlands Market in writing for a specific event.
Deposits (if offered) are non-refundable and applied to your balance. Missed final-payment deadlines may result in spot forfeiture without refund.

3) Cancellations by Vendor

More than 14 days before the event: No refunds. Rollovers/credits are not provided unless we have stated otherwise for that event.
14 days or fewer before the event (“late cancellation”) or no-show: No refunds, credits, or transfers.

4) Transfers to Another Vendor (If Allowed)

You may request a transfer of your paid spot to another small business only with our prior written approval. The incoming vendor must (1) be an accepted vendor (approved application on file), and (2) sell items within our category guidelines.
Unapproved resales or transfers are prohibited and may result in removal without refund.

5) Event Changes, Weather & Force Majeure

Rain or shine: Markets typically proceed in light rain or heat; weather alone generally does not qualify for refunds.
Force majeure: If an event is delayed, interrupted, or canceled due to causes beyond our control (e.g., severe weather, government orders, venue emergencies, utility outages), refunds are not guaranteed. Remedies (if any) are at our sole discretion and may include date changes or credit options.
If we fully cancel an event for reasons within our control (not force majeure), we will communicate available remedies (e.g., credit or alternative date). Any remedy will be described in the official cancellation email.

6) Rescheduled or Relocated Events

If an event is rescheduled or moved within a reasonable distance/timeframe, original bookings automatically transfer. If you cannot attend the new date/location, standard no-refund terms apply unless we specify otherwise in writing.

7) Power, Placement & Operations

Electricity, specific booth placement, foot traffic levels, sales outcomes, and onsite conditions are not guaranteed and are not grounds for refunds or credits.
Removal for breaking rules (e.g., early teardown, prohibited items, harassment, safety issues) results in no refund and may affect future eligibility.

8) Tickets/Attendee Purchases (If Applicable)

Attendee tickets (when used) are non-refundable. If an event is canceled by us for reasons within our control, we’ll email available remedies (refund or credit).
Third-party ticketing platforms may have their own policies; those terms apply.

9) Chargebacks & Disputes

Initiating a chargeback contrary to this policy may result in suspension from future events. We respond to chargebacks with proof of acceptance, policies, timelines, and communications.

10) How to Request Consideration (When We Announce a Remedy)

If we announce a specific credit or rollover option for an event:

Email borderlandsmarkettucson@gmail.com with subject “Refund/Credit Request – [Event Name + Date]”.
Include your business name, order number, and booth type.
Submit within the deadline stated in our email (late requests may not be honored).

11) Timeline

When a remedy is offered and approved, please allow 7–14 business days for processing credits or refunds through the original payment method, subject to your bank’s timelines.

12) Statutory Rights

Nothing in this policy limits any non-waivable rights you may have under applicable law. This policy is governed by the laws of Arizona.